Overskrift

Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of “de Finibus Bo

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Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of “de Finibus Bo

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Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of “de Finibus Bo

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The POWERHEATER™ Technology produces textured fibrous meat-alikes, typically used within the food service industry. 

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    Be inspired

    We've had a lot of conversations about the best way to handle JS framework dependencies within the Page Builder community over the past year.

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  • It's Lightning Fast!

    To ensure everything runs smoothly, we customized the code so there are no unused-utility-class CSS, unwanted JS on all pages, or secondary dependencies.

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  • Be inspired

    We've had a lot of conversations about the best way to handle JS framework dependencies within the Page Builder community over the past year.

    Explore our technology

Technical Service & Support

We know our technologies inside and out and ensure they run smoothly for many years. Always at your service.

What we do

As an accomplished Technical Team, we build the technologies in our in-house production facility. We do extensive testing, known as the Factory Acceptence Test (FAT), and quality controls before disassembling and shipping the technology to our customers. We install, service and repair them as well, because we know every inch of our equipment.

We offer you these services:

  • Technical Support
  • Service and Maintenance
  • Spare parts
  • Project Mangement
  • Commissioning
  • Training (remote and on-site), learn more here

Many of theses services can be part of a Service Level Agreement suited to your exact needs. Learn more here.

We are a very specialised Technical team, and our Electrical and Mechanical Service Technicians are available to you, if you need either remote or on-site assistance at your production facility.

Call Technical Support anytime

You can always reach us here.

We will do our best to help you as soon as possible. To get you the help you need we need to know as many detail as possible:

  • Your company name and location
  • From the machine’s plate: Equipment type, serial number and year of purchase
  • … and a description of the problem you are having

Sometimes a phone call can solve the small technical or operational problem. Sometimes it requires repairs or spare parts to be shipped and installed. Sometimes we can help you via our Distributor network and spare parts in stock locally.

Never hesitate to reach out. We will do our best to help you.

Technical Services at you convenience

Our skilled and friendly Technical team will, in turn, help you keep your investment performing smoothly, with one of our Service Level Agreement in place. An agreement can supply you with maintenance and repairs, or spare parts when needed, so you lose minimal production time and help you ensure, that its performance stays at the maximum. The Technical team team is always ready to help.

We can assist you with both a remote online service session, by streaming a video feed, or with a on-site service visit from one of our technical specialist sent to your location. These services are thoroughly coordinated by our Service Manager, timed to your convenience, and with the arrival of possible spare parts to your location anywhere in the world.

Our team can assist you with technical upgrades or and advise you with processing optimisation if you need.

Commissioning and project management

What happens when you buy? Well, your Sales Responsible will team up with our Project Manager who handles the planning process, in close collaboration with you. The commissioning includes:

  • Advising on your site preparation and setting up needed utilities
  • An optional Product Delivery Inspection (PDI) at our facility, with a possible dry test
  • Planning the shipment to you
  • Our highly skilled Technicians setting up your new technology onsite
  • Site Acceptance Test (SAT) – our equipment installation approval at your facility
  • Training your Operators and cleaning crew
  • Test runs of different products, and making sure your team can operate the technology to your satisfaction
  • The commissioning officially ends with the signing of the Take Over Certificate (TOC). This marks your approval of our Commissioning, and you accept the full responsibility.

We don’t leave until you are happy and sure of your ability to handle the machine.